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@Chubb.


Internet
Privacy
Policy

Security

Frequently
Asked
Questions

Information Services
Agreement

Site Availability





Frequently Asked Questions

Available Topics

 

Accessing Help

Q. How can I contact an @chubb representative?
A. If you require additional user names or assistance with passwords, printing, browser settings or technical issues, contact the @chubb client support team at 877-747-5266 or atchubb-support@chubb.com. Our business hours are Monday through Friday 8:30 AM to 6:00 PM Eastern Time. All emails & phone messages will be responded to within one business day.

Q. How can I receive assistance during non standard work hours?
A. If your problem is of a critical nature and you need assistance immediately, call us at 1-877-747-5266. Option 1 will allow you to leave a message, which will be returned the next business day. Option 2 will allow you to leave a message and then automatically sends a page to the @chubb analyst on call.

Q. Can I email an @chubb representative?
A. The @chubb client support team can be reached via email at atchubb-support@chubb.com

Q. Does @chubb provide online Help?
A. Many of the applications within @chubb have their own help links & Frequently Asked Questions sections that contain information specific to that application.

User Name and Password

Q. How often do I have to change my password?
A. For security purposes @chubb, passwords expire every 90 days.

For assistance contact the @chubb client support team at 877-747-5266 or atchubb-support@chubb.com

Q. My password expired, what do I do?
A. To login again to @chubb you must follow the on screen instructions to change your password. Please note passwords are between 6 - 32 lowercase characters.

For assistance contact the @chubb client support team at 877-747-5266 or atchubb-support@chubb.com

Q. Can agencies create additional user names?
A. No, this feature is currently not available, however it is planned for a future enhancement. If you need additional user names, contact the @chubb client support team or your Chubb e-Business Consultant at ecommerce@chubb.com.

For assistance contact the @chubb client support team at 877-747-5266 or atchubb-support@chubb.com

Change Profile

Q. How can I change my address, email address, phone number or name?
A. On the top of your user menu page, click on change profile. At that point, you will be able to change your information.

Privacy and Security

Q. How does Chubb protect my privacy?
A. Keeping producers and policyholders information secure and using it in a professional and trusted manner is a top priority for Chubb. Please see our privacy policy for more details.

Q. How is secure information transmitted over the Internet?
A. The @chubb systems requires that you have a browser with at least 40-bit encryption. We recommend a browser with 128-bit encryption. We also require the use of individual identification numbers and passwords. For more information, please see our security section.

Q. Can I share my @chubb user name with another person?
A. No, for security purposes @chubb does not support the sharing of user names.

Q. Will an unauthorized person be able to see my client or policy information?
A. By providing each agent/insured with their own unique @chubb user name only those specifically authorized to view information will be granted access.

Q. What happens if a user name needs to be revoked?
A. The first time an agency/client is enrolled in @chubb they must assign an agency administrator. This individual will be granted access to a special application that enables them to revoke individual access on demand. Your agency administrator is responsible for revoking that person's access to @chubb. If you do not have an agency administrator or do not know who it is please contact @chubb client support team for assistance.

For assistance contact the @chubb client support team at 877-747-5266 or atchubb-support@chubb.com

General Information

Q. Are all the applications in @chubb available to all Producers and Insureds?
A. No, not all applications may be appropriate for all individuals. Access to applications is given based upon the business needs of the user.

Q. How can I request access to other @chubb applications?
A. For assistance contact the @chubb client support team at 877-747-5266 or atchubb-support@chubb.com or your Chubb eBusiness Consultant at ecommerce@chubb.com.

Q. What other applications are Chubb developing?
A. Chubb is always looking for ways to use the power of the technology to bring you innovative products and information systems. Watch the "what's new @chubb" section located on your personal menu for our latest developments and demonstrations.

Q. Are there any fees associated with using @chubb applications?
A. Most applications do not charge a fee. If a fee is charged, it will be disclosed at the time you are given access to the application.

Q. How can I report a loss?
A. You may report a loss either electronically or by phone. For more information visit our website at www.chubb.com and select report a loss or you may use the following link http://extpws1.chubb.com/claims/fnol/

Q. Where can I download policies and applications?
A. From the FormZoneSM, link http://cber.chubb.com/formzone you are able to download applications and specimen policies for Chubb's Executive Risk.

Contact Information

Q. What is the toll free code for International users?
A. To find the AT&T Direct Code to dial prior to using our toll free number please use this link www.att.com/business_traveler/guides_and_access/international_dialing.html

Q. How do I contact the @chubb Personal Lines Customer Care Team?
A. If you would like to speak to someone directly, please contact the Chubb Customer Care Team by calling the toll-free number, 1.866-324-8222 (1.866.eChubb2). The customer service hours are from 8:00 AM - 8:00 PM Eastern Time, Monday through Friday. The Customer Care Team may also be reached via email at customercare@chubb.com.

Q. Who should the Personal Insureds contact?
A. Chubb's personal lines insureds may reach the Customer Care Team by calling the toll-free number, 1-866-324-8222 (1.866.eChubb2). The customer service hours are from 8:00 AM - 8:00 PM Eastern Time, Monday through Friday. The Customer Care Team may also be reached via email at customercare@chubb.com.

Q. What is the phone number for Billing Inquiries?
A. A. The Chubb Customer Billing Center for Personal Lines is 1-800-682-4822. The Chubb Premium Accounting Service Center for Commercial Lines is 1-800-272-4822.

System Availability

Q. When can I use the applications for @chubb?
A. Regular maintenance is performed Sunday between the hours of 6:00 AM and noon, Eastern Time. The site is not available during that time. Masterpiece II is available Monday through Saturday 7:00 AM to 11:00 PM, Eastern Time.

Q. The application is not working for me who do I contact?
A. Immediately contact the @chubb client support team at 877-747-5266 or atchubb-support@chubb.com.

System Requirements

Q. Do I need any special hardware or software to use @chubb?
A. While we make every attempt to develop systems that take advantage of features commonly in use, there are some basic requirements that we recommend. Please see our Systems Requirements section for more details.

Q. What type of Internet browsers work with @chubb applications?
A. All @chubb applications currently support Internet Explorer, Netscape and AOL.

Q. Will I have to modify my browser setting in order to use @chubb applications?
A. In most cases you will not have to modify your browser setting. We do require that you have JavaScript, cookies and strong encryption enabled.

Feedback

Q. Can I send feedback regarding the @chubb system?
A. To send feedback click on GIVE US YOUR THOUGHTS located on the black side bar of your user menu. We welcome and encourage you to complete this form, as your thoughts on @chubb are important to us.