We apologise if you are experiencing difficulties accessing your Chubb on-line application via @Chubb.

If you have forgotten your password, or your password is not working, please click here to reset your password.

You may find the solution to your problem or question on our FAQ page , which contains details of:

  • Resolving issues with passwords
  • Details of the on-line solutions Chubb provides
  • How to obtain access
  • System requirements including hardware, browser and other system setting

If you have a different issue or question, or would prefer to discuss this in person, then please contact us as follows:

  1. To request a new user account then please contact your Chubb underwriter.
  2. For issues with a particular policy please contact your Chubb underwriter.
  3. For @Chubb website login issues please call the IT Helpdesk on +44 1293 726 333