How do I get started using @chubb?
Who do I call to have my password reset?
How do I find an application that is not on my main menu?
Why don't all of my policies appear when I attempt inquiries?
What are your technical requirements for hardware?
Do you have any browser requirements?
What is a plug-in and why do I need it?


How do I get started using @chubb?

You will need to contact the Agency Administrator for Chubb in your office. This is the person that will be able to request a user ID and access to the systems located on @chubb. If you are not sure who your Agency Administrator is, we recommend that you contact your manager. If you find out that your agency does not have an administrator you can ask the agency principal to assign one. Learn more


Who do I call to have my password reset?

United States:

Personal lines agents call the Premier Solutions Team at 1-866-324-8222 and select option #1 or email premiersolutions@chubb.com. Available during normal business hours.
Personal lines customers call the Customer Care Team at 1-866-324-8222 and select option #2 or email customercare@chubb.com. Available during normal business hours.
Commercial lines agents or customers call the eBusiness Help Desk at 1-877-747-5266 and select option #2 or email ebusinesshelp@chubb.com. Available Monday thru Friday, 8:30 a.m. - 6:00 p.m. EST.
Accident & Health agents or customers call the eBusiness Help Desk at 1-877-747-5266 and select option #2 or email ebusinesshelp@chubb.com. Available Monday thru Friday, 8:30 a.m. - 6:00 p.m. EST.

Europe:

European brokers contact your local Chubb underwriter.
United Kingdom personal lines brokers call 0800 111 511.

Latin America:

Latin American brokers contact your local Chubb Office.
Corredores de América Latina entren en contacto con su oficina local de Chubb.
Corretores da América Latina contate o seu escritório local da Chubb.

Asia and Australia:

Asian and Australian brokers contact your local Chubb Office.

Canada:

Canadian brokers call the Canadian Help Desk at 1-800-268-9344 ext. 4357.
Courtiers Canadiens appeler le service d'assistance Canadienne au 1-800-268-9344 ext. 4357.


How do I find an application that is not on my main menu?

Applications (or individual systems) are tied to specific user roles that are attached to your individual user ID. Therefore, if an application does not appear on your menu, your Agency Administrator has not assigned your ID that specific role. Please contact your Agency Administrator to request that you be given access to a particular application.


Why don't all of my policies appear when I attempt inquiries?

Generally, when random policies do not appear in one of the inquiry systems it means that your user ID may not be tied to all the agency producer codes that are assigned to your agency. Please contact your Agency Administrator to identify if you have the appropriate producer codes tied to your ID.


What are your technical requirements for hardware?

Although we require your agency to have a modem speed of 28.8kps, it is highly recommended that you have at least 56.6kps.


Do you have any browser requirements?

Normally, you will not have to adjust your browser settings to use any of our applications. If you are experiencing difficulty accessing @chubb, please check the following requirements and your browser settings. For additional information, please refer to your browser's Help facility.

Browser Item Requirements
Netscape Navigator version 4.75 and 4.79
Microsoft Internet Explorer versions 5.0, 5.5 and 6.0


*AOL users follow these steps:
   1)  Establish an Internet connection by logging on to AOL
   2)  Minimize the AOL window
   3)  Open Internet Explorer or Netscape
   4)  Log on to Chubb applications through Internet Explorer or Netscape

In your Browser Internet set-up please make sure the following are enabled:
   1)  JavaScript
   2)  Cookies Acceptance
   3)  Encryption - Browser must support 128 bit encryption. SSL v2 and v3


What is a plug-in and why do I need it?

Browser plug-ins are software applications that work within your browser to extend its capabilities. They allow a browser to display video, play sounds, view files, play games and enhance the basic pictures and text experience that many sites now offer.
Like browsers, software and other applications, plug-ins are designed to run on specific computer platforms. Some applications within @chubb use specific plug-ins to provide for more functionality and enhance our ability to bring you information. Whenever an application requires a specific plug-in, it will be clearly marked and we will provide a link to a site on the worldwide web where you can download and install the most recent version. Click on the download link; wait for the files to be downloaded to your PC. Once you have downloaded them to your PC, follow the directions provided by the manufacturer for installing them on your system.